Abubaker Mohamed
I.T Specialist | Service Desk Analyst | Computer Network Engineer
About
Experienced I.T Specialist with a demonstrated history of working in the information technology and services industry. Skilled in network administration, technical support, and troubleshooting. Strong information technology professional with a NativeB1 and C1 level proficiency in English.
Skills & Expertise (9)
Work Experience
Service Desk Analyst L3 & Network Technician
(confidential)
N/A-N/A - N/A-N/A
Triaging tickets and providing 1st line support. Administrating and managing Active Directory and Azure Active Directory Services, DHCP, DNS, and Office 365. Testing and analyzing IT systems and software performance. Resolving IT queries remotely via email and phone. Managing inventory, hardware repairs, and computer imaging. Ensuring timely resolution or escalation of incidents and communicating progress to end-users. Managing wireless access points and troubleshooting Cisco IP-Phones. Maintaining accurate ticket records and auditing. Assisting with presidential and VIP visits/events.
Service Desk Analyst/Network Technician
(confidential)
N/A-N/A - N/A-N/A
Providing technical support for internet/network connectivity and email issues. Liaising with internal departments to investigate and escalate technical issues. Documenting and prioritizing trouble tickets. Maintaining knowledge of technical troubleshooting for Xplornet products. Troubleshooting end-user issues.
Network Engineer & Technical Support Specialist
(confidential)
N/A-N/A - N/A-N/A
Designing and installing computer networks. Troubleshooting system failures and identifying bottlenecks. Inspecting LAN infrastructure and fixing problems. Testing and configuring software. Evaluating network performance and finding ways to improve. Organizing and scheduling upgrades and maintenance. Performing data backups. Providing technical direction to co-workers. Managing network devices and inventory.
Technical Support Engineer
(confidential)
N/A-N/A - N/A-N/A
Configuring routers and switches. Installing racks and network devices. Installing telephone systems and CCTV. Troubleshooting end-user issues. Providing support for ITIL4 Foundation concepts. Managing cybersecurity compliance standards.
Information Technology Specialist/Network Engineer
(confidential)
N/A-N/A - N/A-N/A
Designing network layouts and floor plans. Monitoring and controlling access control systems and Wi-Fi devices. Providing technical support for IT systems and software. Managing active directory services and DNS. Managing vendors and assets. Ensuring cybersecurity compliance.
Education
N/A
N/A - N/A · Saudi Arabia
Certifications
Cybersecurity Compliance Certification
SACS-002 for ISS Company · N/A
Certified in cybersecurity compliance for Saudi Aramco.
Cybersecurity Compliance Certification
SACS-002 for APECO Company · N/A
Certified in cybersecurity compliance for Saudi Aramco.
Interested in this developer?
Profile Score Breakdown
Profile Overview
Availability Details
Visa Status
No Visa
Relocation
Open to Relocation
Skills (9)
Click a skill to find developers with the same skill
