About
Detail-oriented IT Support Executive and Computer Software Engineering graduate with hands-on experience in IT infrastructure management, network security, and advanced technical troubleshooting. Strong background in supporting Windows and Linux environments, Active Directory, VPNs, and endpoint security controls. CEH v13 trained, with practical knowledge of vulnerability assessment, threat identification, and security hardening. Actively transitioning into the cybersecurity domain, with a keen focus on securing enterprise systems, mitigating risks, and ensuring 24/7 availability, integrity, and confidentiality of critical IT assets.
Skills & Expertise (16)
Work Experience
IT Support Executive
Chimera Technologies Private Limited
Oct 2024 - Present
Maintain and optimize office hardware, servers, and networking equipment to ensure 99.9% uptime and seamless business operations. Provide expert Tier 1 and Tier 2 support for Windows/Linux environments, troubleshooting VPN connectivity, Active Directory permissions, and enterprise software. Proactively monitor network traffic for anomalies using packet analysis tools; execute system hardening by applying security patches and configuring firewall rules to protect the enterprise attack surface. Lead the end-to-end lifecycle of technical and security incidents; author detailed incident reports (Post-Mortem) documenting root cause analysis, impact, and mitigation steps to prevent future recurrences. Oversee the deployment and maintenance of endpoint devices, ensuring all hardware and software comply with corporate security policies and encryption standards.
IT Support Trainee
Chimera Technologies Private Limited
Jan 2024 - Sep 2024
Maintain and optimize office hardware, servers, and networking equipment to ensure 99.9% uptime and seamless business operations. Provide expert Tier 1 and Tier 2 support for Windows/Linux environments, troubleshooting VPN connectivity, Active Directory permissions, and enterprise software. Proactively monitor network traffic for anomalies using packet analysis tools; execute system hardening by applying security patches and configuring firewall rules to protect the enterprise attack surface. Lead the end-to-end lifecycle of technical and security incidents; author detailed incident reports (Post-Mortem) documenting root cause analysis, impact, and mitigation steps to prevent future recurrences. Oversee the deployment and maintenance of endpoint devices, ensuring all hardware and software comply with corporate security policies and encryption standards.
Education
Bachelor of Engineering – BE, Computer science and engineering - Visvesvaraya Technological University (Ballari Institute of Technology and Management)
2020 - 2024 · Afghanistan
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