About
Customer Success–focused professional with 1 year of experience supporting enterprise accounts through onboarding, adoption, and data-driven insights. Highly motivated to grow in a Analyst role, building trusted customer relationships, understanding business goals, and acting as a long-term partner for value realization and retention. Skilled in Tableau, Power BI, SQL, and analytics workflows to translate customer needs into actionable dashboards and measurable success outcomes.
Skills & Expertise (8)
Work Experience
Data Analyst – Production Support
Clover Infotech
Oct 2024 - Oct 2025
Served as the primary point of contact for customer reporting and insights, gathering requirements, setting expectations, and ensuring timely, accurate delivery aligned with customer success goals. Built strong customer relationships through regular touchpoints, proactive follow-ups, and clear communication of insights, driving higher engagement and trust. Translated customer and operational goals into Tableau and Power BI dashboards, tracking adoption metrics, KPIs, performance trends, and risk indicators. Proactively identified risks and optimization opportunities by analysing customer usage and performance data, enabling early issue resolution. Designed executive-ready dashboards supporting QBRs, leadership reviews, and audits, highlighting portfolio health and customer behaviour. Improved turnaround time and customer experience by automating reporting workflows using Python and Excel. Performed SQL-based data validation and reconciliation (PostgreSQL) to ensure accuracy, consistency, and reliability of customer success reports. Supported cloud-hosted analytics workflows on AWS, enabling secure data access and scalable reporting for stakeholders. Proposed and aligned with senior management and stakeholders on adopting Apache Kafka and Flink for near real-time analytics, replacing legacy tools with 2-hour refresh cycles; secured buy-in and initiated implementation to improve data freshness and decision speed.
Education
B.Tech in Information Science Engineering - Global Academy of Technology
- · Afghanistan
Pre-University - Sri Chaitanya PU College
- · Afghanistan
High School - Sharada Vidyaniketana Public School
- · Afghanistan
