About
Analytical and detail-oriented Technical Operations & Cloud Support Associate with experience across Data engineering, incident management, automation, and enterprise application support. Proven ability to work in structured delivery environments, collaborate with cross-functional teams, and improve operational efficiency through workflow automation. Hands-on experience with ServiceNow, Azure DevOps, Power Automate. Certified in Cloud and Cybersecurity. With strong foundation in problem-solving and process optimization.
Skills & Expertise (16)
Work Experience
Cloud Tech Support Associate
Accenture (Contractor- J2W)
Oct 2024 - Jan 2026
Managed incident and service request using ServiceNow ensuring SLA adherence and audit-ready documentation. Created, tracked and validated Workday-related Bugs/defects in Azure DevOps and coordinated with DevOps, functional and QA teams to ensure issue resolution and process improvement. Automated daily repetitive operational task tracking using Power Automation, improving reporting accuracy and operational control and saving 2-3 hours per week. Handled Escalations via email and Teams bridge calls provided resolution and got positive feedback.
AI Data Annotator Engineer
CEVI-SEED (Samsung R&D)
Aug 2022 - Jul 2024
Executed high-quality image and video annotation for AI/ML mode training in projects such as Depth Estimation, Bokeh Effect, and 3D Object Detection. Reviewed and validated annotated datasets to ensure compliance with SOP's, quality standards, and project timelines. Participated in process improvement, suggested updates to SOP's, annotation guidelines, and project workflow to improve data quality. Trained and supervised interns, providing guidance on data collection, quality checks and project adherence and timeline.
Education
BCA- Bachelor of Computer Application - KLE's PC Jabin College
2019 - 2022 · Afghanistan
12TH /PU | Commerce - Kendriya Vidyalaya No.1 Hubballi
2017 - 2019 · Afghanistan
