About
Data-driven professional with hands-on experience in SQL, Power BI, and Python, combined with strong analytical and problem-solving skills. Experienced in data validation, dashboard development, and system analysis. Currently pursuing MBA in Business Analytics (2025), with a strong focus on transforming data into actionable insights. Seeking opportunities as a Data Analyst / Research Analyst.
Skills & Expertise (25)
Work Experience
Technical Support Engineer
Actiohx
Jun 2024 - Present
Analyzed system and operational data to identify recurring issues and improve performance. Performed SQL-based data validation and backend data analysis. Designed Power BI dashboards to track KPIs and system performance metrics. Conducted log analysis for proactive issue detection and resolution. Ensured SLA compliance through efficient incident management. Collaborated with cross-functional teams to resolve data and system-related issues.
Research Analyst
Manlitics
May 2023 - Jan 2024
Conducted data analysis to identify trends and support business decision-making. Managed and analyzed customer data using CRM tools. Generated reports and insights to improve service efficiency and issue resolution. Collaborated with teams to investigate and resolve data-related queries. Monitored key metrics and contributed to performance improvement strategies. Ensured timely resolution of issues based on SLA guidelines.
Education
MBA (Business Analytics) - Pirens IBMA
- 2025 · Afghanistan
B.E. (Information Technology) - NDMVP KBTCOE
- 2022 · Afghanistan
Diploma (Computer Technology) - Pravara Polytechnic
- 2019 · Afghanistan
Certifications
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Skills (25)
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