About
Strong understanding of end-to-end Procure-to-Pay (P2P) and Source-to-Pay (S2P) business processes. Hands-on experience in strategic sourcing — identifying, evaluating, and selecting suppliers for both direct and indirect categories. Configured company information, approval chains, and document workflows for requisitions, purchase order changes, invoices, and contracts. Created and maintained approval groups and content groups across business entities to align with procurement governance. Defined tax code rules, account validation rules, and implemented budget alerts to ensure financial compliance. Supported invoice processing and matching — including 3-way match between invoices, purchase orders, and goods receipts. Proactively resolved invoice discrepancies in coordination with suppliers and procurement teams. Utilized Coupa API capabilities to create, update, and close purchase orders programmatically. Troubleshot and resolved Coupa Supplier Portal issues on priority, ensuring seamless supplier collaboration. Submitted enhancement requests to Coupa community portal, proposing functional and usability improvements. Resolved integration errors between Coupa and ERP/business functions, improving data consistency and transaction accuracy. Created and managed Punch Out catalogs and contract configurations based on business requirements. Streamlined report scheduling and data extraction processes to meet user-defined reporting needs across procurement documents. Provided technical support and training to end-users, improving adoption and efficient usage of Coupa and procurement tools. Designed and developed customized BI reports and dashboards for spend visibility and performance monitoring. Improved data-processing efficiency by building and deploying ETL (Extract, Transform, Load) pipelines for analytics and reporting. Monitored and maintained batch job executions, promptly responding to and resolving job failures.
Skills & Expertise (16)
Work Experience
Coupa Consultant
Air Liquide America Corporation
Sep 2021 - Present
Performed market research and supplier analysis to identify and qualify the most suitable sources for goods and services. Designed and implemented end-to-end P2P workflow for the Air Liquide client, aligning business requirements with system functionality. Served as Coupa Administrator and Support Analyst, managing configurations, troubleshooting issues, and supporting full lifecycle implementations across multiple Coupa modules. Evaluated supplier proposals and negotiated pricing, SLAs, and contract terms to maximize business value. Received, validated, and processed supplier invoices, ensuring compliance with contract and financial policies. Directed cross-functional functional and technical teams, ensuring alignment, accountability, and high performance execution throughout the project lifecycle. Facilitated business and technical workshops to gather requirements, define solutions, and align stakeholders across Procurement, Finance, and IT. Developed and supported Coupa REST API connections (JSON/XML) for suppliers, users, invoices, purchase orders, requisitions, and chart of accounts with ERP systems (Oracle). Configure Coupa API authentication with API keys, manage role-based permissions, and ensure safe inbound/outbound data access. Created and tested API payloads (POST/PUT/GET) with pagination, filtering, and error handling for high volume transactions. Managed project governance, milestones, and change control to ensure on-time and on-budget delivery. Resolved invoice discrepancies in collaboration with suppliers and procurement teams, improving payment accuracy and supplier satisfaction. Led system integrations between Coupa, Oracle ERP, and third-party applications, ensuring robust and reliable data synchronization. Facilitated requirement gathering sessions and executed change requests, creating new custom roles and approval chains per business needs. Configured and maintained approval chains, delegation rules, and role hierarchies to align with organizational policies. Recommended adoption of advanced Coupa capabilities such as supplier risk scoring, sourcing optimization, and supplier performance evaluation. Ensured Coupa configurations adhered to enterprise governance, regulatory compliance, and internal control standards. Directed and executed end-to-end testing cycles — including Functional Unit Testing (FUT), System Integration Testing (SIT), and User Acceptance Testing (UAT) — ensuring smooth defect resolution and validation. Configured company setup details, approval hierarchies, chart of accounts, company addresses, approval and content groups, and supported UAT for multiple entities. Maintained user roles, access controls, and security across procurement and financial applications. Defined tax code rules, account validation rules, and budget alert configurations to ensure financial governance. Managed transactional and master data interfaces between Coupa and Oracle ERP, including PO, receipts, invoices, suppliers, and supplier sites. Ensured accurate due date and payment status synchronization between Oracle and Coupa systems. Served as primary point of contact for production support tickets related to Finance and Supply Chain (SCM) modules. Resolved integration and data errors across Coupa and business applications, enhancing end to-end operational efficiency. Utilized Coupa APIs for automated PO creation and closure processes. Delivered knowledge sessions for AP users, bridging understanding gaps around credit note handling and invoice processes. Configured and maintained Punch Out catalogs and supplier e-enablement through cXML integration. Provided expert-level technical and functional support, troubleshooting complex production issues and implementing permanent solutions.
System Engineer
Exelon Corporation, USA
Sep 2015 - Sep 2018
Responsible for monitoring batch jobs and responding to any batch job failures. Escalated high-priority issues to appropriate teams for swift resolution, minimizing potential negative impacts on clients' businesses. Served as a subject matter expert on the L2 Product Support team, offering guidance and expertise to colleagues when needed. Reduced average ticket resolution time by implementing more efficient workflows and processes. Conducted root cause analysis investigations for recurring problems, leading to long-term solutions. Worked closely with quality assurance teams during product testing phases to identify potential bugs or defects before release.
Project management system
Weatherford, USA
Oct 2018 - Feb 2020
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts. Reported regularly to managers on project budget, progress, and technical problems. Evaluated vendor proposals for cost-effectiveness and alignment with project objectives before making recommendations to management. Optimized resource utilization through careful analysis of team capacities and skill sets, assigning tasks accordingly. Supported successful project delivery by closely monitoring milestones, adjusting schedules as needed to meet deadlines. Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies. Reported the issue to higher management with great details. Acted as team leader in group projects, delegating tasks, and providing feedback.
BI developer
Zoetis Inc.
Mar 2020 - Aug 2021
Streamlined enterprise reporting processes by developing interactive dashboards and visual reports using Power BI and other BI tools. Reduced manual reporting efforts by implementing self-service analytics dashboards tailored for various business user groups. Collected and consolidated data from multiple disparate sources to ensure unified, accurate, and consistent reporting outputs. Designed and delivered customized BI reports that transformed raw data into visually compelling and actionable insights. Enhanced data-processing efficiency by architecting and deploying ETL (Extract, Transform, Load) pipelines for data integration and automation. Managed project timelines and deliverables, ensuring on-time delivery of high-quality BI and reporting solutions aligned with stakeholder requirements. Implemented Business Intelligence and reporting frameworks that improved decision-making, operational efficiency, and transparency across departments.
Education
Bachelor of Engineering Technology: Computer Engineering
- · Afghanistan
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Availability Details
Visa Status
H1B
Relocation
Open to Relocation