About
Results-driven Catalog Analyst and Subject Matter Expert (SME) with 2 years of experience supporting Walmart's e-commerce catalog operations at Coforge. Expertise spans catalog management, process administration, data quality assurance, stakeholder coordination, SOP documentation, and business intelligence reporting. Led quality improvement initiatives that elevated team accuracy from 80% to 95% across 200+ agents. Recognized twice as Best Employee of the Quarter. Adept at managing high-priority deliverables, training large teams, maintaining knowledge management platforms, and ensuring 100% data accuracy in fast-paced client environments.
Skills & Expertise (23)
Work Experience
Acting Subject Matter Expert (SME)
Coforge
Jul 2025 - Jul 2026
Appointed as Acting SME for Walmart catalog operations; serving as domain authority, owning model handling, process governance, and stakeholder and client escalations. Provided helpdesk-style support to 200+ agents via Microsoft Teams chat, team calls, phone calls, and one-on-one sessions, resolving process queries and ensuring uninterrupted agent productivity. Conducted end-to-end Process Analysis for Walmart catalog workflows; documented findings and communicated structured updates to the Training team to support decisions and process alignment. Simplified existing Standard Operating Procedures (SOPs) into easy-to-understand reference guides for associates, improving process comprehension and reducing onboarding time for new team members. Managed team documentation, process trackers, and knowledge resources across Microsoft Teams, SharePoint, and shared drives, ensuring workflow records, reports, and updates were organized and accessible to all stakeholders. Drove quality improvement across 200+ agents, raising average team quality scores from 80% to 95% (Feb 2025 – Apr 2025) through structured coaching and process reinforcement. Reduced external error rate from 90% to 98–99% through a structured Check Reversal process — escalating genuine errors to Walmart and providing corrective feedback to agents for internal issues. Trained 100+ team members per new process rollout on Walmart process updates, ensuring rapid adoption and minimizing error rates during transitions. Served as the primary point of contact for stakeholder and client interaction (Walmart) on process updates, new rollouts, and escalations, maintaining strong relationships across teams. Led Business Intelligence (BI) reporting for 2 months: tracked external error sheets from email, mapped errors to agent production sheets, and produced weekly and monthly quality score dashboards for management. Performed Team Lead responsibilities including file sanity checks and uploading finalized production files to Walmart's internal catalog platform (Walle.walmart).
Catalog Analyst
Coforge
Apr 2024 - Jun 2025
Managed end-to-end catalog production for Walmart, handling daily SKU-level data entry, updates, and maintenance with 100% data accuracy across platforms. Performed Product Type (PT) Classification to ensure each product was correctly categorized, improving catalog searchability and browse experience. Executed the MINT process by cross-referencing Walmart product information against competitor websites to verify data accuracy and ensure information consistency across platforms. Performed precise product type tagging following predefined naming conventions, ensuring correct attribute mapping and enhanced product discoverability across Walmart's platform. Validated AI-predicted values by reviewing model outputs against expected results, ensuring data reliability and model accuracy for catalog automation workflows. Executed Sanity and Quality Control (QC) checks on all catalog deliverables, ensuring data integrity and full adherence to Walmart catalog standards. Maintained Excel-based production trackers and error logs to monitor daily output, flag discrepancies, and support team performance reporting. Extended work hours consistently during priority tasks to meet project ETAs, demonstrating ownership and reliability under high-pressure deadlines. Mentored a team of 6 as project lead; conducted regular trainee review sessions, delivered performance feedback, and supported professional growth initiatives.
Education
B.Sc. Mathematics - DG Vaishnav College
2016 - 2020 · India
HSC (Science & Mathematics) - SRV Boys Hr. Sec. School
2015 - 2016 · India
SSLC - Cambridge Matric Hr. Sec. School
2013 - 2014 · India
Certifications
Data Analyst Certification
Board Infinity · 2023
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Skills (23)
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