About
IT professional with 5+ years of experience in Technical Support, IT Administration and Business Reporting, recently completed an MCA in Data Analytics. Hands-on project experience in data cleaning, data transformation, KPI reporting and interactive dashboards using Power BI, Power Query, DAX, Python, Pandas, NumPy and Excel. Strong problem-solving and technical troubleshooting background, seeking Junior Data Analyst, Data Analyst, MIS Analyst or Power BI Analyst opportunities.
Skills & Expertise (5)
Work Experience
IT Admin
Sabarkantha District Co-operative Milk Producers Union LTD
2021 - 2024
• Install Network and Computer System. • Monitor the performance of existing Computer System and IT infrastructure. • Maintained computerized operational records and inventory tracking sheets using Excel. 2021 - 2024 • Upgrade Hardware and Software Programs in Milk Center Krishna Dairy and Cattle Feed of Sabarkantha District Co operative Milk Producers Union LTD.
Technical Support
SAG Infotech Private Limited
June 2024 - July 2026
• Provide technical customer support through phone calls, emails, or chats to resolve customer queries related to software products. • Troubleshoot issues with LAN configuration, network connectivity, and other technical problems using troubleshooting techniques. • Collaborate with internal teams to resolve complex issues that require escalation. • Document customer interactions using CRM software for accurate tracking and reporting purposes. • Maintain a high level of professionalism while communicating with customers.
Education
Master Of Computer Application (Data Analytics) - Chandigarh University
2024 - 2026 · India
Bachelor Of Computer Application - University Of Engineering & Management Jaipur
2017 - 2020 · India
12th (Senior Secondary) Science Math's - Govt. Sr Sec School Govindgarh, Jaipur
2015 - 2016 · India
10th (Secondary) - Govt. Sec School Loharwara, Govindgarh, Jaipur
2013 - 2014 · India
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Skills (5)
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