About
Data Analytics professional with 5+ years of cross-functional experience in IT Operations and Fleet Management, complemented by a Masters-level Data Science certification. Skilled in Python, SQL, R, Tableau, Scikit-learn, and Pandas, with practical exposure to machine learning, statistical modelling, and end-to-end data pipelines. Combines operational problem-solving with analytical depth to drive data-informed business decisions.
Skills & Expertise (24)
Work Experience
Helpdesk Senior Associate
NTT Data Global Delivery Services Pvt. Ltd.
Sep 2021 - May 2023
Provided technical support for Outlook, Office 365, and MS Teams, consistently achieving 100% quality standards and high customer satisfaction metrics. Performed Active Directory tasks, including user account setup, permission management, and VPN access configuration. Installed and troubleshot endpoint tools such as Intune, Zscaler, and Windows Defender to ensure secure and reliable system performance. Delivered remote troubleshooting and user support through LogMeIn and Remote Control Viewer to resolve issues efficiently. Achieved 100% quality compliance in FY22 and FY23 and received recognition for strong team contribution and overall service performance.
Senior Consultant - Fleet Operations
Xchange Leasing India Pvt. Ltd. (UBER)
Feb 2018 - Apr 2021
Managed end-to-end fleet operations for 900+ vehicles, driving cost control, vendor coordination, and operational efficiency across daily workflows. Led process improvement initiatives that optimized operational throughput while consistently delivering within allocated budget constraints. Handled escalations, coordinated internal audits, and improved data accuracy across operational databases to ensure reporting integrity. Developed and implemented data-driven strategies to enhance fleet utilization and reduce vehicle idle time, improving overall asset performance. Awarded 'Striker Performer of the Year – 2019' in recognition of outstanding operational performance and measurable business impact.
Education
B.E - Computer Science Engineering - South East Asian College of Engineering & Technology
- 2017 · Afghanistan
Certifications
Master Program Data Scientist
Simplilearn
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Visa Status
Citizen
Relocation
Open to Relocation
Skills (24)
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