About
Aspiring IT Support / Service Desk professional with hands-on training in SQL, Python, and troubleshooting. Strong background in client handling, issue resolution, and data tracking. Seeking an entry-level IT support role to apply technical skills and deliver effective user support.
Skills & Expertise (8)
Work Experience
Business Development Executive
King Research Academy
Mar 2025 - Apr 2026
Handled client queries and resolved service-related issues. Coordinated with internal teams for timely issue resolution. Maintained CRM data and tracked customer lifecycle. Improved customer satisfaction through effective communication.
Skill Development
Career Break – Skill Development
Nov 2024 - Feb 2025
Learned SQL, Python, and IT support fundamentals. Practiced troubleshooting and problem-solving scenarios.
Trainee Analyst
QSpiders
Jul 2024 - Oct 2024
Trained in SQL, Python, and debugging concepts. Worked on data queries and technical problem-solving. Understood application workflows and troubleshooting.
Senior Sales Executive
King Research Academy
Dec 2020 - Jun 2024
Managed client interactions and resolved queries. Maintained records and generated reports using Excel. Coordinated with teams to ensure smooth operations.
Education
MBA (Finance & Marketing)
- 2023 · Afghanistan
BSc Computer Science
- 2021 · Afghanistan
Certifications
No certifications added yet
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Skills (8)
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