About
Seasoned professional with 4 years of experience looking for openings . Expert in Manual Testing, Sabre, Working in Pss implementation in airlines,Service Now tool Ticketing,MS Office || Working ki with Japan Clients.
Skills & Expertise (18)
Work Experience
Quality Assurance Analyst
Tata Consultancy Services
Jan 2022 - Present
Executed manual testing for Regression, UAT, E2E, Functional, Non-Functional, and Black-Box testing on Airline PSS modules, ensuring high-quality defect-free releases. Performed requirement analysis, test planning, test case design, execution, defect tracking, and verification, collaborating with cross-functional teams including BAs, developers, and L2 support. Supported production deployments, post-release validations, process improvements, and documentation updates, contributing to system stability, operational efficiency, and end-user satisfaction. Managed INSIGHT revenue workflows, performing payment reconciliation, validating transactions in Airline PSS, and coordinating with finance/technical teams to resolve discrepancies and ensure accurate financial reporting. Conducted PNL/ADL verification and manual triggers, coordinating with airport operations to ensure timely and accurate transmission of flight and passenger information. Validated Inflight Services (IFS) data, including passenger lists, manifests, and operational readiness, supporting seamless airline operations and ensuring data integrity across revenue and operational streams. Provided L2 Production Support for Radixx PSS, performing incident analysis, root-cause investigation, and issue resolution within SLA. Managed incidents and service requests via ServiceNow, including environment-specific PSS setups, data corrections, and handling customer/client operational requests. Supported production deployments, performed post-release validations, monitored system behavior, and contributed to process improvements, documentation updates, and cross-functional collaboration to enhance system stability and end-user experience.
Education
Bachelor of Engineering in Aeronautics - Bharath University
2017 - 2021 · Afghanistan
Certifications
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Skills (18)
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