Farha zaidi

Jogeshwari, Maharashtra 6+ yrs exp 70 · Very Good

About

Dynamic professional with 6+ years of experience, including 2 years as an E-commerce Executive, over 1 year as a Customer Care Executive at Hexaware, and nearly 3 years as a Senior Accounts Receivable professional at GeBBS Healthcare Solutions. Skilled in handling end-to-end accounts receivable operations, e-commerce product management, customer service, and data analytics with proven ability to enhance process efficiency and client satisfaction.

Skills & Expertise (5)

Communication Advanced

7.0/10

Years Exp

Client Coordination Advanced

7.0/10

Years Exp

Data Analytics Intermediate

6.2/10

Years Exp

MS Office Intermediate

6.1/10

Years Exp

Photoshop Intermediate

5.5/10

Years Exp

Work Experience

Senior Accounts Receivable

GeBBS Healthcare Solutions

Jul 2022 - May 2025

Managed end-to-end Accounts Receivable (AR) processes, ensuring timely billing and collections. Monitored outstanding accounts and performed reconciliations to reduce aging and improve cash flow. Coordinated with insurance companies and clients to resolve discrepancies and payment issues. Prepared AR reports and maintained accurate records to support financial audits and compliance.

Customer Care Executive

Hexaware Technologies Limited

May 2019 - Jan 2021

Handled customer calls/emails to resolve queries and issues promptly. Provided excellent service, improving customer satisfaction ratings.

E-commerce Executive

One10 Enterprises

Aug 2016 - Dec 2018

Managed product listings on Amazon, Flipkart, Shopify, and eBay. Created and maintained product catalogues ensuring accurate descriptions, pricing, and specifications. Edited and optimized product images using Photoshop to enhance visual appeal. Conducted keyword research and optimized titles, descriptions, and tags for improved search rankings. Monitored inventory levels and updated listings to avoid stock-outs or over-selling. Coordinated with suppliers and internal teams to ensure timely product uploads and updates. Analyzed product performance, sales data, and customer reviews to improve listings and conversion rates. Managed promotions, discounts, and campaigns on online marketplaces. Ensured compliance with platform guidelines and resolved listing errors or account issues.