Hiring for GCP Technical Support Representative (Networking) in USA

Seeking a GCP Technical Support Representative (Networking) who is going to handle Support cases on GCP products mainly Networking Shard. This role will be involved to work on the cases and provide possible solutions to the Customers within SLA. This role requires close partnership and collaboration with other Customer teams, Cloud Architects, Engineers and Subject Matter Experts. This role requires working in a 24/7 shift system.

Required Qualifications

• At least 2 years of experience in Cloud Technology

Qualify

• Basic understanding of Virtual Machines, Databases, RESTful API's, Containers, and Software

development

• Basic knowledge of CPUs, Memory, Storage types, GPUs, and other hardware related components

• Networking knowledge such as Latency, Ingress/Egress Traffic, Firewall rules, IPv4/IPv6 addresses

and notations, etc.

• Experience and desire to work in a Global delivery environment

• U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to

sponsor at this time

• Willing to work in shifts (24/7 support needs shift 1.- 12AM to 8 AM pacific time and Shift 2.-4 PM

to 12AM pacific time)

• Written and verbal communication skills

• Candidates preferably(not mandatory) be located within commuting distance of Phoenix, AZ or

Austin, TX or Richardson, TX or be willing to relocate to the area.

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider

three years of progressive experience in the specialty in lieu of every year of education

Preferred Qualifications

• GCP Certification - Associate Cloud Engineer/Professional Cloud Architect/ Professional Cloud Developer is preferred
• Experience in one or more popular software languages such as Java, C++, Python, terraform etc.
• Excellent problem solving and Root Cause Analysis skills.
• Good Communication and Analytical skills
• Customer interfacing skill