Urgent requirement for Technical Support Representative (TSR) in Phoenix,AZ

Requirements

● Work as part of a global team of engineers/consultants to 24X7 customer support. This may include non-standard work hours/shifts and weekends.

● Manage the customer’s issues through effective diagnosis, resolution and effective communication.

● Ensure adherence to the Service Level Objectives (SLO’s).

● Ensure timely communications to customers and other stakeholders.

● Understand customer issues, advocate for their needs with internal teams, including product and engineering teams.

Qualifications

● Bachelor's degree in Science, Technology, Engineering, Math, or equivalent practical experience.

● 3-4 years of experience with one or more of the following: GCP Infrastructure technologies such as Compute Engine,Kubernetes,Security,Devops etc

● Ability to communicate (verbal/written) in English fluently since this is a customer-facing role that requires interactions in English.

● Customer Service Experience

● Effective and clear Communication

● Ability to communicate technical content/advice in a structured manner

● Google Cloud (GCP) Certified Associate Cloud Engineer.

● Good hands on experience with Docker & Kubernetes - Advanced

● Systems Architecture and Infrastructure - Advanced

● Analytical skills, reading and breaking down issues and code - Advanced

● Basic understanding of IaC offerings such as Terraform would be a plus.