Skills & Expertise (22)
Work Experience
Junior 2nd Line Support Engineer
Openprovider
Apr 2025 - Present
Resolve complex technical issues escalated from 1st Line Support via Zendesk and coordinate with Development, DevOps, and Product teams through JIRA for system-level fixes or improvements. Troubleshoot complex technical queries and issues through Slack channels in collaboration with internal teams, ensuring faster resolution and knowledge sharing. Provide effective workarounds, document workflows for peers, and escalate widespread issues for root cause analysis. Monitor and troubleshoot infrastructure and registry systems using Grafana, SQL queries, and Linux commands. Coordinate with the DevOps team for proactive infrastructure monitoring to ensure reliability and uptime. Create and maintain technical documentation and Knowledge Base articles to improve internal efficiency and reduce recurring issues.
AWS DevOps Intern
Oxcytech System Pvt. Ltd
Apr 2024 - Aug 2024
Deployed and managed multiple web applications on AWS using EC2, Amplify, CloudFront, Route 53, and RDS/Document DB. Automated CI/CD pipelines with GitHub Actions, integrated custom domains and SSL/TLS, and implemented WAF security and auto-scaling for optimized performance.
Education
Bachelor of Engineering (B.E.) in Electronics and Telecommunication Engineering - Shri Sant Gajanan Maharaj College of Engineering, Shegaon
2020 - 2023 · Afghanistan
Diploma in Electronics and Communication Engineering - Government Polytechnic Khamgaon
2017 - 2020 · Afghanistan
