About
Dedicated and detail-oriented ServiceNow professional with 0-1 years of experience in ServiceNow administration and development. Proficient in configuring, customizing, and maintaining ServiceNow instances to meet business requirements. Skilled in incident management, change management, and problem management processes. Strong knowledge of JavaScript, HTML, CSS, Java and ServiceNow scripting.
Skills & Expertise (8)
Work Experience
ServiceNow Administrator/Developer Trainee
ServiceNow Consultancy
Present - Present
Configured and customized Incident, Problem, and Change Management modules in a ServiceNow training instance. Designed and modified forms, fields, UI policies, and client scripts based on simulated business requirements. Created and tested workflows and flow designer automations. Worked on CMDB structure, defining CI classes and relationships. Developed catalog items and record producers. Practiced integrating ServiceNow with external systems using REST concepts. Documented configurations and prepared user guides as part of training exercises.
Education
Masters in Computer Applications - SRM Institute of Science and Technology
2024 - 2026 · Afghanistan
Bachelors in Computer Applications - Ethiraj College for Women
2020 - 2023 · Afghanistan
Certifications
No certifications added yet
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Skills (8)
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