Aksha Muttappanavar

Associate Technology Operations Analyst

Whitefield, Bangalore, India 3+ yrs exp 87 · Excellent

About

Cloud Security professional with 3+ years of experience in Security Operations, SIEM monitoring, Cloud Infrastructure, Incident Response, Vulnerability Management, Privileged Access Management (CyberArk), AWS monitoring, Splunk, IBM QRadar, and ServiceNow. Experienced in monitoring enterprise cloud environments, Kubernetes workloads, Linux/Windows servers, and production applications while performing log analysis, alert triage, and root cause investigation. Passionate about securing cloud-native infrastructure and automating security operations.

Skills & Expertise (44)

AWS Advanced

8.0/10

Years Exp

CloudWatch Intermediate

7.5/10

Years Exp

Security monitoring Intermediate

7.5/10

Years Exp

EC2 Intermediate

7.5/10

Years Exp

VPC Intermediate

7.5/10

Years Exp

LINUX Intermediate

7.0/10

Years Exp

ServiceNow Intermediate

7.0/10

Years Exp

SQL Intermediate

7.0/10

Years Exp

Incident Management Intermediate

7.0/10

Years Exp

Windows Server Intermediate

6.5/10

Years Exp

VPN HTTP HTTPS SSL TLS APIs ItIl Change Management Problem Management Threat Detection SIEM Incident Response Log Analysis Root Cause Analysis Vulnerability Management Privileged Access Management Centreon Splunk IBM QRadar CyberArk PAM Crowdstrike EDR Microsoft Defender Trend Micro XDR Nessus Palo Alto Firewall DNS Dynatrace AppDynamics Pingdom DB2 SQL Server Jira TCP IP

Work Experience

Associate Technology Operations Analyst

Clarivate Analytics

Mar 2025 - Present

Perform alert triage, log correlation, event analysis, RCA, and incident investigation across production environments. Monitor AWS infrastructure, Kubernetes workloads, Linux/Windows servers, Oracle/DB2 databases, APIs, and enterprise network services using Centreon, Dynatrace, Splunk, AppDynamics, and Pingdom. Performed SIEM-based security event analysis using IBM QRadar, validating malicious IP addresses from Palo Alto Firewall logs and assisting in threat containment. Utilized CyberArk PAM for privileged access, credential management, and password rotation. Manage P1/P2 incidents using ServiceNow, ensuring SLA adherence, accurate documentation, escalation, and service restoration. Analyzed CloudWatch, VPC, VPN, SSL certificate, and infrastructure alerts for proactive incident detection and service restoration.

Software Engineer

SLK Software Pvt Ltd

Jan 2023 - Feb 2025

Executed SQL queries on DB2, SQL Server, and OBPROD databases for production support, data validation, and issue resolution. Managed P1/P2 incidents, Change, and Problem Management using ServiceNow, ensuring SLA compliance and effective stakeholder communication. Supported Linux and AWS-hosted environments using PuTTY and WinSCP, performing secure file transfers, log verification, and operational support. Collaborated with infrastructure and application teams to maintain secure production environments. Wrote and optimized DML (Data Manipulation Language) resolved user-reported issues by addressing data inconsistencies and performance problems. Assisted with security monitoring and vulnerability remediation using Microsoft Defender, CrowdStrike EDR, Trend Micro XDR.