About
Data-driven analytics and reporting professional with 6+ years of experience in business reporting, MIS, governance tracking, and operational analytics within high-growth environments. Strong expertise in SLA/KPI tracking, management reporting, automation, CRM governance, and stakeholder communication, Excel automation and deliver actionable insights to leadership.
Skills & Expertise (12)
Work Experience
Associate Program Manager - Founder's Office
Vedantu Innovations
Mar 2024 - Present
Own and publish daily, weekly, and monthly MIS reports for leadership covering academic KPIs, operational metrics, CRM performance, and fulfillment SLAs. Designed and automated reporting trackers in Excel/Sheets, reducing manual effort and improving data accuracy. Act as SPOC for Kapture CRM and WATI, ensuring governance compliance, workflow optimization, and reporting accuracy. Built chatbot triggers and automation workflows to capture feedback, ticket trends, and support insights. Track SLA adherence, escalation trends, and resolution timelines, highlighting anomalies and risks to stakeholders. Collaborate with Product, Tech, Ops, and Academic teams in a matrixed environment to drive data-backed decisions. Support governance activities including reporting standardization, audit readiness, and data validation.
Senior Operations Associate
Vedantu Innovations
Jun 2021 - Feb 2024
Managed end-to-end Books Shipment Operations, including daily fulfillment MIS, vendor SLA tracking, and escalation reporting. Automated order tracking and reconciliation reports, leading to a 30% improvement in operational efficiency. Analyzed delivery data to identify delay patterns, vendor performance gaps, and process bottlenecks. Reduced escalation turnaround time to 48 hours through structured reporting and governance controls. Led CRM migration from Freshdesk to Kapture, ensuring reporting continuity and user adoption.
Education
MBA - SRM University-Chennai
2022 - 2024 · Afghanistan
B.Tech - CSE - Alliance University-Bangalore
2015 - 2019 · Afghanistan
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