Anu Benoy

Customer Service Manager

3+ yrs exp 87 · Excellent

About

Detail-oriented and highly organized administrative professional with 3+ years of experience supporting operations, coordinating teams, maintaining records, and managing workflow processes. Proven ability to organize project documentation, schedule meetings, track expenses, prepare reports, and communicate effectively with stakeholders across multiple departments. Skilled in Microsoft Office Suite, Excel, Salesforce CRM, data management, scheduling, reporting, and process coordination. Experienced in maintaining accurate records, tracking pipelines, generating reports, and supporting cross-functional teams to achieve operational goals. Recognized for strong attention to detail, problem-solving abilities, and maintaining accuracy in fast-paced environments.

Skills & Expertise (44)

Project Coordination Advanced

8.1/10

Years Exp

Cross-Functional Collaboration Advanced

8.0/10

Years Exp

Microsoft Excel Advanced

8.0/10

Years Exp

Administrative support Advanced

7.5/10

Years Exp

Data Analysis Advanced

7.5/10

Years Exp

Process Improvement Advanced

7.0/10

Years Exp

Salesforce CRM Intermediate

6.5/10

Years Exp

Technical Troubleshooting Intermediate

6.0/10

Years Exp

Git Intermediate

5.5/10

Years Exp

Python Intermediate

5.0/10

Years Exp

Azure Php MySql Firebase Web Scraping AWS Google Cloud Azure DevOps GitHub xpath Automation Grafana Bitbucket Tortoise Git Jira Confluence Reporting Calendar Management Documentation Record Management stakeholder communication Vendor Communication Team Communication Resource Management Inventory Management C# workflow optimization Data Accuracy Compliance Quality assurance Report Generation Fast Learning JavaScript swift

Work Experience

Customer Service Manager

Walmart

Dec 2023 - Jul 2026

Coordinate daily operational activities, ensuring schedules, workflows, and team resources are effectively managed. Maintain accurate employee records, attendance reports, performance records, and operational files. Schedule team meetings, communicate updates, and facilitate coordination between departments and team. Prepare operational reports and track performance metrics to support management decision-making. Manage expense documentation and support financial reporting processes with high attention to accuracy. Act as a central point of contact for employees, management, and customers, ensuring timely communication and issue resolution. Coordinate resource allocation and operational requirements to maintain smooth business operations. Train and support team members while improving communication and workflow efficiency.

Data Operations Analyst

Gartner

Jan 2021 - Jan 2022

Maintained and organized project-related data, records, and documentation to support business operations and reporting requirements. Coordinated with cross-functional teams to support project objectives, timelines, and deliverables. Monitored project data and conducted quality audits to ensure accuracy, completeness, and compliance standards. Supported testing and implementation of internal tools and process improvements. Communicated project updates and findings to team members and stakeholders. Managed multiple priorities simultaneously while ensuring deadlines and project milestones were achieved.