Ashutosh Kant

Customer Success & Analytics Professional

New Delhi 7+ yrs exp 95 · Outstanding

About

Customer Success and Analytics professional with 4+ years of experience in a SaaS product environment, working at the intersection of customer success, product implementation, and data analysis. Experienced in survey analytics (NPS, CSAT, NES), dashboard reporting, and supporting API-based data integrations. Hands-on experience with SQL for data extraction and strong proficiency in Excel for data analysis and reporting. Proven ability to translate business requirements into actionable insights through cross-functional collaboration while ensuring smooth project execution and client satisfaction.

Skills & Expertise (23)

Advanced Excel Advanced

8.0/10

Years Exp

SQL Intermediate

7.5/10

Years Exp

Pivot Tables Intermediate

7.5/10

Years Exp

Dashboard Reporting Intermediate

7.5/10

Years Exp

Power BI Intermediate

7.0/10

Years Exp

Client Implementation Intermediate

7.0/10

Years Exp

Cross-functional coordination Intermediate

7.0/10

Years Exp

Stakeholder Management Intermediate

7.0/10

Years Exp

Agile Intermediate

7.0/10

Years Exp

API validation Intermediate

7.0/10

Years Exp

NPS Intermediate

6.5/10

Years Exp

CSAT Intermediate

6.5/10

Years Exp

Trend Analysis Intermediate

6.5/10

Years Exp

Postman Intermediate

6.5/10

Years Exp

Azure Boards Intermediate

6.5/10

Years Exp

XLOOKUP Intermediate

6.5/10

Years Exp

User Acceptance Testing Intermediate

6.0/10

Years Exp

Root Cause Analysis Intermediate

6.0/10

Years Exp

Ticketing Intermediate

6.0/10

Years Exp

Freshservice Intermediate

6.0/10

Years Exp

Data Validation Intermediate

6.0/10

Years Exp

POST GET

Work Experience

Customer Success Operations – Level 3

Rebuscode Information Solution Pvt. Ltd

Feb 2022 - Present

Began as a Data Analyst and transitioned into a Customer Success Operations role within a SaaS product company focused on survey distribution and analytics dashboards. Managed coordination for survey dashboard implementations for two global enterprise client projects - General Motors and Delta Faucets, gathering client requirements, preparing implementation specifications, and working with technical and QA teams to deliver dashboards aligned with client needs. Contributed to SaaS survey dashboard implementations across 8+ domestic enterprise clients, including ICICI Pru AMC, Ather, and HDFC Pru AMC, combining client coordination with end-to-end backend configuration setup and deployment. Analyzed customer experience survey metrics (NPS, CSAT, NES) to identify trends and support data-driven discussions. Performed structured data validation to ensure accuracy of survey data and reporting outputs. Assisted in API validation using Postman (GET/POST requests) to verify survey data integrations. Collaborated with Product, Engineering, and QA teams using Agile tracking (Azure Boards) to support smooth project execution and delivery. Delivered monthly and ad-hoc performance insights and reports to global and domestic stakeholders using Excel and PowerPoint.

Sr. Associate, Customer Support

Tech Mahindra

Jan 2019 - Dec 2021

Supported telecom operations for Bell Canada, configuring backend requests for copper and fiber internet services. Configured backend telecom services using Oracle UIM and Nokia DMS to support internet service activation. Led training and onboarding for new associates, guiding them on operational tools, workflows, and support processes. Improved efficiency through rapid upskilling and consistent execution of standard operating procedures. Recognized with the Tech Mahindra ACE Award for consistent performance and contributions to team operations.