About
Tech-savvy professional with a PGDM in Marketing & Business Analytics and hands-on experience in customer support, data analysis, and digital tools. Skilled in SQL, Python, Power BI, Tableau, and CRM systems with a track record of troubleshooting, issue resolution, and enhancing digital experiences. Strong communicator with proven ability to work cross-functionally, prioritize tasks under pressure, and support customer success in fast-paced environments.
Skills & Expertise (18)
Work Experience
Customer Service
IDFC First Bank
06-2024 - 12-2025
Resolved complex customer queries across digital banking platforms, maintaining SLA compliance and high CSAT scores. Diagnosed and documented technical issues in CRM; collaborated with backend/engineering teams to implement fixes. Conducted issue triage and trend analysis using Excel and dashboards, aiding early detection of service disruptions. Enabled digital product features for customers and supported troubleshooting for onboarding and transactions. Acted as customer advocate by escalating recurring platform issues and ensuring root cause resolution.
Field Engineer Trainee
JUSCO
06-2018 - Present
Conducted field inspections to ensure the quality and strength of construction materials used in road projects. Assisted in monitoring infrastructure projects and ensuring regulatory adherence.
Sales Intern
Grow Well IMF
05-2023 - 07-2023
Generated revenue of 6.6 lakhs through insurance policy sales. Lead a team of interns in client interactions and sales strategy. Maintained customer records for financial product compliance and verification. Resolved customer queries and assisted clients with policy details and compliance requirements.
Education
MBA in Marketing/Sales & Business Analytics (Artificial intelligence/ Machine Learning) - New Delhi institute of management
2022 - 2024 · Afghanistan
Bachelor’s in Technology (Civil Engineering) - Maharishi Markandeswar University
2015 - 2019 · Afghanistan
Certifications
No certifications added yet
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Availability Details
Visa Status
Citizen
Relocation
Open to Relocation
Skills (18)
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