Anu keshav
HR Operations and Recruitment Support professional
About
Results-oriented HR Operations and Recruitment Support professional with 5.9 years of experience in payroll operations, candidate coordination, HR administration, client support, reporting, and process optimization. Experienced in supporting high-volume operational workflows, employee data management, onboarding coordination, stakeholder communication, and recruitment administration in fast-paced environments. Proficient in SQL, MS Excel, Salesforce CRM, HRIS platforms, and reporting tools with strong analytical, problem-solving, and communication skills. Recognized for delivering high accuracy, SLA adherence, operational efficiency, and cross-functional collaboration while supporting US shift operations.
Skills & Expertise (10)
Work Experience
Global Services Payroll / HR Admin
Paychex
Aug 2024 - Present
Support payroll and HR operations for global clients while ensuring 100% SLA adherence (24hrs SLA) and high-quality service delivery. Manage employee onboarding workflows, payroll processing support, employee data management, and HR documentation activities using Paychex Flex, HRIS, Salesforce, Mineral and SQL Developer. Execute SQL queries for data validation, reporting, reconciliation, and operational analysis, improving reporting accuracy and process efficiency. Handle high-volume client requests, troubleshoot payroll and HR-related issues, and provide timely resolutions to internal and external stakeholders. Generate compensation reports, analytical dashboards, and operational reports using Excel and SQL-based tools to support business decision-making. Coordinate with cross-functional teams to resolve escalations, improve workflow efficiency, and maintain operational accuracy. Maintain confidential employee and client information while ensuring data integrity across systems and platforms. Contributed to process improvement initiatives and reporting automation projects that enhanced operational productivity. Received the “Jedi Master Award” for outstanding productivity and operational accuracy in January 2025.
Associate Analyst II, Trust & Safety
Accenture
Dec 2020 - Aug 2024
Reviewed and analyzed high volumes of business advertisements and digital content while ensuring compliance with client policies and quality standards. Maintained high productivity and accuracy levels while consistently meeting SLA and quality targets in a fast-paced operational environment. Managed escalations and resolved operational issues efficiently through strong analytical and problem-solving skills. Performed reporting, workflow monitoring, and operational analysis to support continuous process improvements. Collaborated with internal stakeholders and cross-functional teams to deliver high-quality client support services. Demonstrated strong written and verbal communication skills while handling sensitive and confidential information. Handled an additional project called CSV (Comma Separated Values) and Handbook. CSV(Comma Separated Values)-utilizing Advanced Excel functions such as VLOOKUP, XLOOKUP, sorting, filtering, and duplicate data removal to manage and maintain client data within the Mineral application. Worked on transforming and organizing PEO, Non-PEO, and ASO client data while ensuring data accuracy and consistency. Managed Handbook operations by using Salesforce to resolve support tickets and maintain PEO, Non-PEO, and ASO client records within the Mineral application, ensuring accurate client data management and timely issue resolution. Awarded “Star of the Business” for achieving 100% accuracy and exceptional productivity in 2022.
Customer Support Executive
Athena Private Limited
Dec 2019 - Sep 2020
Delivered customer support services by resolving client inquiries and service-related issues efficiently. Improved customer satisfaction through effective communication, issue resolution, and professional client interactions. Achieved service quality and performance metrics in a high-volume customer support environment. Developed strong client management, communication, and multitasking capabilities.
Education
MBA – Human Resource & Business Analytics - Padmasree Institute of Science and Management; Bangalore North University
- 2023 · Afghanistan
B.Sc (PMCs) - BMS College for Women; Bangalore Central University
- 2019 · Afghanistan
Certifications
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Skills (10)
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