Arun Vishwanathan

Associate Software Engineer

Bangalore, Karnataka 2+ yrs exp 85 · Excellent

About

Motivated Associate Software Engineer with hands-on experience building full-stack applications, REST API integrations, and AI-powered solutions using Python, JavaScript, and NLP frameworks. Proficient in leveraging AI coding tools to generate, debug, and iterate toward production-ready solutions — with a proven ability to decompose problems into structured workflows and communicate solutions clearly. Backed by 1+ year of cross-functional collaboration, ITSM-aligned incident management, and 4 R&R Awards at Sutherland for technical accuracy and zero SLA breaches.

Skills & Expertise (33)

Python Intermediate

6.5/10

Years Exp

JavaScript Intermediate

6.5/10

Years Exp

Git Intermediate

6.0/10

Years Exp

SQL Intermediate

6.0/10

Years Exp

REST APIs Intermediate

6.0/10

Years Exp

HTML Intermediate

5.5/10

Years Exp

CSS Intermediate

5.5/10

Years Exp

Data Integrity Intermediate

5.0/10

Years Exp

Bug triage Intermediate

5.0/10

Years Exp

Bash Intermediate

5.0/10

Years Exp

Root Cause Analysis Intermediate

5.0/10

Years Exp

Postman Intermediate

5.0/10

Years Exp

API validation Razorpay SCCM Intune Windows 10/11 TCP IP DNS DHCP ServiceNow Schema Design Query Optimisation MongoDb MySql Claude AI Google Maps API Firebase JSON Php VS Code Prompt Engineering

Work Experience

Subject Matter Expert – Application Support & Technical Operations

Sutherland

Sep 2024 - Present

Troubleshot and resolved 50+ application incidents/week across SQL databases, REST APIs, and network endpoints — performed structured root cause analysis and validated bug fixes in coordination with development teams before returning to production. Leveraged AI tools to generate and refine diagnostic scripts and automation routines, iterating on outputs to streamline incident resolution workflows and reduce manual effort. Authored 15+ technical knowledge base articles documenting resolution steps, configuration changes, and API troubleshooting guides — improving first-contact resolution and reducing repeat escalations across the support team. Delivered end-user training on application usage and troubleshooting, cutting support ticket volume by 25%; recognised with 4 R&R Awards for technical accuracy and zero SLA breaches.

Software Developer Intern

Karyoun Innovations Pvt. Ltd.

Apr 2024 - Aug 2024

Built and deployed full-stack web applications with REST API integrations using Python and JavaScript — used AI coding tools to accelerate development cycles, rapidly prototyping features and iterating based on test outputs and stakeholder feedback. Engineered and optimised MySQL and MongoDB database layers — applied SQL query tuning and data validation logic to ensure application integrity and consistent performance.