About
Highly motivated Associate System Analyst with 2 years of experience in IT operations, system analysis, and cybersecurity. Proven expertise in backend log analysis, SQL query optimization, and 24/7 production support. Skilled in threat detection, incident response, and SIEM monitoring using tools like Splunk and LogRhythm. Eager to leverage technical and analytical skills to contribute to a challenging and growth-oriented environment.
Skills & Expertise (22)
Work Experience
Consulting Intern
HighRadius Pvt.Ltd
Present - 89 Days
Conducted data collection and research for various projects, working both independently and as part of a team. Assisted managers with ongoing problems by presenting research and findings.
Associate System Analyst
Spense Reliable Fintech Solution Pvt.Ltd
Dec 2024 - Present
Provided 24/7 L2 production support, analyzing backend logs to classify issues (bug vs. functional) and prioritizing them for escalation to the appropriate teams. Conducted in-depth analysis of system logs and MySQL databases; wrote and optimized SQL queries for troubleshooting, system health monitoring, and performance tuning. Designed and implemented cron jobs using SQL queries to automate operational processes. Monitored critical service uptime and performance; executed APIs for proactive issue detection and prepared timely performance reports. Diagnosed and resolved UAT and production issues through manual testing and API validations (Postman), ensuring stability and optimal functionality. Coordinated change requests, service requests, and production deployments by collaborating with internal teams and offshore stakeholders, ensuring smooth workflows and minimal downtime. Monitored SIEM and EDR (CrowdStrike) alerts, performing threat detection, RCA, and IOC correlation to mitigate risks. Investigated phishing attempts, malware incidents, and network anomalies across global client environments. Managed incident escalations and collaborated with server/network teams for rapid threat containment and remediation. Built and maintained SIEM dashboards, fine-tuned alerting rules, and ensured data quality and system health. Acted as the primary coordinator during bridge calls for critical incidents, driving resolution and stakeholder communication. Developed and maintained structured technical documentation to support seamless knowledge transfer across cross-functional teams.
Program Analyst IT
WNS Global Services Pvt.Ltd
Aug 2023 - Dec 2024
Provided 24/7 support to ensure continuous and reliable IT operations. Enhanced security measures and prevented unauthorized access by implementing Multi-Factor Authentication (MFA) solutions. Ensured data protection and compliance with security policies by managing Bitlocker encryption across company devices. Securely managed local administrator passwords and prevented unauthorized access to endpoints by utilizing Local Administrator Password Solution (LAPS) UI. Identified and resolved connectivity issues through proficient network troubleshooting, ensuring optimal performance and uptime. Managed and administered IT systems and resources effectively using tools such as Azure Active Directory, Console, Dynamics, and Workspace Administrator. Ensured timely resolution of user issues and minimized downtime by logging and resolving IT support tickets using the ticketing tool Assyst. Collaborated with cross-functional teams to implement and maintain IT security protocols, policies, and procedures. Ensured smooth operations and user satisfaction by providing technical support and training to end-users on various IT systems and applications.
Education
B.Tech/B.E. in Electronics and Communication Engineering - GIET University, Gunupur
- 2023 · Afghanistan
12th Grade (MBIPC) - Gunupur Junior College, Gunupur
- 2017 · Afghanistan
10th Grade (BSE) - Project High School, Bariniput
- 2015 · Afghanistan
