Chandini Pampana
Seller Partner Support Associate
About
Customer-focused operations professional with 4+ years of total experience across software development and Amazon operations. Currently specialising in seller partner support, process improvement, and operational excellence at Amazon. Recognised with the Silver Stardust Gem Award (2025) for outstanding performance across all key metrics. Backed by a foundational background in software development at HCL Technologies, with exposure to web application development and SQL-based data workflows. Brings a strong combination of analytical thinking, structured problem-solving, and clear communication — well-suited for roles in Operations, Technical Support, or Business Analysis.
Skills & Expertise (9)
Work Experience
Software Engineer
HCL Technologies
Nov 2021 - Nov 2023
Worked on full-stack web application development using .NET technologies, contributing to enterprise-level client projects. Wrote and optimised SQL Server queries and stored procedures as part of backend data management tasks. Involved in the Price Chopper / Golub Corporation project — a large-scale retail platform with SQL-driven data pipelines and warehousing architecture.
Seller Partner Support Associate
Amazon Development Centre
Jun 2024 - Present
Deliver timely and accurate operational support to third-party sellers on Amazon's marketplace platform, consistently meeting SLA targets. Identify and escalate chronic system issues, contributing to measurable process improvements that reduce repeat seller contacts. Develop and maintain internal documentation (SOPs, troubleshooting guides) to improve team efficiency and knowledge sharing. Collaborate cross-functionally with internal teams to resolve complex seller issues, ensuring a seamless and positive seller experience. Maintain compliance with Amazon's quality standards for remote work environments and data security.
Education
B.Tech in Electrical & Electronics Engineering - Shri Vishnu Engineering College for Women
2017 - 2021 · Afghanistan
Intermediate (MPC) - Aditya Junior College
2015 - 2017 · Afghanistan
Secondary School Certificate (SSC) - St. Mary's High School
- 2015 · Afghanistan
Certifications
Silver Stardust Gem Award
Amazon · 2025
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Skills (9)
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