About
Driven professional with experience in Veeva CRM, Salesforce, cloud-based workflows, and automation, aiming to deliver scalable, reliable, and efficient backend solutions while leveraging AWS and AI-driven process optimization.
Skills & Expertise (26)
Work Experience
Associate System Engineer
Tata Consultancy Services
Jan 2024 - Present
Built and managed backend workflows for Veeva CRM on AWS (EC2, S3, Lambda, RDS, IAM, CloudWatch), improving system reliability and automating key processes, improving system efficiency by 20%. Designed and implemented RESTful APIs using Flask/Django, enabling seamless inter-service communication. Contributed to Salesforce and Veeva CRM platform enhancements, ensuring smooth functionality and resolving issues across QA and production environments. Developed a RAG-based system leveraging process documents, enabling employees to quickly resolve process-related queries. Performed major and minor configurations in Veeva CRM, a healthcare industry CRM tool built on Salesforce, to enhance customer interaction and streamline business processes.
Education
Bachelors Of Technology - Computer Science - Shri Vaishnav Vidyapeeth Vishwavidyalaya
2019 - 2023 · Afghanistan
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Citizen
Relocation
Open to Relocation
