chetu byahatti
Associate Technical Support Engineer
About
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge in AI and IT.
Skills & Expertise (16)
Work Experience
Associate Technical Support Engineer
Kyndryl (Formerly IBM)
Apr 2022 - Jan 2025
Part of a team which manages versatile client issues. Providing technical support to clients by performing administrative tasks in the cloud. We catch and dispatch the incidents according to the issue to the respective platform teams. Support Change activities by doing suppressions on different servers. Creating Service Requests for supporting clients. Alert Suppression Activities on based on requests received. Incident management. Azure Tower Admin (2months). Onboarding and Offboarding of devices or servers onto the azure tower. Handling issues regarding onboard of servers with clients. Knowledge on AIOps, different dashboards.
Education
Bachelor of Computer Application (BCA) - KLE Society’s
2016 - 2019 · Afghanistan
Certifications
No certifications added yet
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Skills (16)
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