About
Analytical and detail-oriented professional with 1.4 years of BPO experience, skilled in SQL and Tableau, complemented by completed training in Python. Adept at transforming operational data into meaningful insights and visual stories. Currently transitioning into data analytics, poised to contribute with strong problem-solving abilities, acute attention to detail, and technical readiness.
Skills & Expertise (10)
Work Experience
Customer Support Specialist
Firstsource Solution LTD
Feb 2024 - Jul 2025
Managed and analyzed customer data to identify patterns and trends, contributing to a 10% increase in customer satisfaction. Designed and delivered weekly dashboards (using basic tools) to monitor key performance indicators, improving agent performance insights. Identified and corrected data inconsistencies in client reports, boosting data reliability and client satisfaction. Coordinated with cross-functional teams to implement process improvements, reducing response time and increasing efficiency. Participated in training sessions to enhance data analysis skills and applied learnings to improve operational efficiency.
Education
Bachelor of Computer Application - Kongunadu Arts and Science College
2020 - 2023 · Afghanistan
