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Skills & Expertise (23)
Work Experience
Associate Software Developer
AccionLabs Pvt. Ltd.
Jun 2025 - Present
Worked on enterprise-level ServiceNow ITSM implementations across requirement gathering, solution design, development, configuration, testing, and deployment. Configured Incident, Problem, Change, and Service Request modules. Designed Service Catalog solutions including Catalog Items, Record Producers, Order Guides, Client Scripts, UI Policies, and Flow Designer integrations. Managed Catalog Tasks (sc_task) with dynamic assignment rules, SLA policies, and approval workflows. Developed custom UI Pages using Jelly scripting and implemented Business Rules, Client Scripts, Script Includes, UI Actions, Scheduled Jobs, and REST integrations. Built dashboards and Performance Analytics reports including incident trends, SLA compliance, and KPI scorecards. Designed AI-powered solutions using ServiceNow NOW Assist and Agentic AI including Knowledge Automation and Service Offering Recommendation agents.
Web Developer Intern
Theodin Infotech Pvt. Ltd.
Feb 2024 - Jul 2024
Worked on real-time web development projects gaining full-stack development experience. Collaborated with cross-functional teams to ensure timely and quality delivery. Enhanced technical proficiency under mentorship of experienced developers.
Education
Bachelor of Technology in Computer Science and Engineering - JECRC University
2020 - 2024 · Afghanistan
CBSE Class XII - Springwood Sr. Sec. School
2019 - 2020 · Afghanistan
CBSE Class X - Innocent Children Academy
2017 - 2018 · Afghanistan
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Skills (23)
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