About
ServiceNow Developer with 2+ years of hands-on IT experience in designing, configuring, and supporting ServiceNow solutions across ITSM. Skilled in platform customization, integrations, and workflow automation, with a strong focus on improving service delivery and operational efficiency.
Skills & Expertise (28)
Work Experience
Associate Software Engineer
Tech Mahindra Ltd
Feb 2024 - Present
Developed and customized ServiceNow ITSM Modules such as Incident, Problem, Change, Request and Knowledge. Involved in development and customization of ServiceNow modules using Client Scripts, Business Rules, Script Includes, UI Policies, and Data Policies. Creation of service catalog items, order guides, record producers and modifying the existing ones as per the new requirement. Automated business workflows using Flow Designer and Workflow to streamline incident, change, and request management. Built and enhanced integrations using REST and SOAP APIs for seamless data exchange with third-party applications. Maintained CMDB integrity by managing CI relationships, resolving duplicates, and configuring Discovery rules. Developed client-side and server-side scripts using JavaScript to support business logic, form behaviour, and workflow automation in ServiceNow. Configured role-based access controls and data restrictions to ensure secure and authorized access across ServiceNow applications. Managed ServiceNow environments across Dev, Test, and Prod by handling update sets migrations, cloning, and controlled deployments. Configured SLA definitions, monitored breaches, and set up escalation notifications to ensure timely resolution within agreed service targets. Created Email notifications, Email Templates and Mail scripts, trigger email notifications from server-side scripts by using events existed in event registry. Created schedule jobs to trigger notifications in Daily, Weekly and Monthly basis. Involved in gathering the requirements, documenting the requirements and get those signed off from client and parallelly working on implementing the solution technically. Created and modified ServiceNow Tables, forms, views. Worked on creating Users, Roles, Groups and configured LDAP.
Education
B. Tech (CSE) - Sri Venkateswara College of Engineering, Tirupathi
- 2023 · Afghanistan
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Citizen
Relocation
Open to Relocation
Skills (28)
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