About
As adept Customer Service having 2 years of proven work experience as customer specialist, Inbound and Outbound with customer. Constantly guided and engaged with technology usage and operational data to maintain in Excel, Word and Power Point tools and maintained email box with queries and reports with management in Microsoft Outlook, Zendesk, MS Office and Zoom.
Skills & Expertise (24)
Work Experience
Customer Support Specialist
Byjus
Mar 2022 - Jul 2024
Inbound and Outbound. Onboarded Customer with product knowledge. Guided students and parents to engage in technology. Handled many pilot projects during exam preparations. Troubleshoot tools and techniques for hardware and software issues. Guided, Motivated and Follow up with student frequently. During layoff period - offered with Assistant Manager post.
Financial Data Analysis
Northern Trust Co.
Sep 2017 - Aug 2018
Trained with inter cross process knowledge to create backups. Generated new ideas to eliminate time consuming process. Being helpful and took immediate action to response the query from front office. Data Analyst in trade settlements, Payments and CBRS team also notify counter party name to match the trade.
Relationship Manager
SECUREJI BROKING PVT LTD.
Jan 2015 - Jan 2016
Internship program for 3 months. Provided least brokerage charges for limited and unlimited investments in Trade Market.
Education
MBA, Finance specializing in Statistics, Finance & HR - Seshadripuram Institute of Management Studies
2014 - 2016 · Afghanistan
BBM, Finance specializing in Statistics, Finance & HR - Seshadripuram First Grade College
2009 - 2012 · Afghanistan
Certifications
Advance Excel Program
· 2016
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Skills (24)
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