About
I have 3.6 years of IT experience, including 2+ years as a ServiceNow Developer & 1.5 years as Admin. I am working with ITSM modules like Incident, Service request, Problem and Change Management. I also have experience in Service Catalog Items Design and enhancement, UI Policies, Client Scripts, Business Rules and Flow Designer.
Skills & Expertise (22)
Work Experience
ServiceNow Administrator & Developer
Atos
Sep 2022 - Aug 2024
Worked on ITSM Modules - Incident, Problem, and Change Management. Managed user accounts, roles, and group memberships to ensure proper access control across the platform. Worked on Data loads using Import sets and Transform maps. Designed and Maintained service catalog categories, catalog items, record producers, and variables. Managed Update Set creation and migration between ServiceNow instances. Performed instance configuration-Dictionary changes, Form layouts, List layouts and Related lists. Customized Various forms, lists and choices for application specific requirements. Implemented and maintained Access Control Lists (ACLs) to secure application data. Designed Workflows and Flow Designer flows for request approval and fulfillment processes. Developed UI Policies, Client Scripts and Business Rules as per the Requirement. Monitored system logs, scheduled jobs, and instance health to ensure platform stability. Provided end-user support and troubleshooting for ServiceNow platform issues.
ServiceNow Developer
Birlasoft
Aug 2024 - Present
Worked on ITSM Modules - Incident, Problem, and Change Management. Created and maintained UI Policies, Client Scripts, Business Rules, and Scheduled Jobs to automate processes. Developed and customized forms and fields within ServiceNow, enhancing user experience and data collection. Developed Catalog items, Record Producers, and Order Guides with complex Workflows. Interacted regularly with clients to gather and clarify requirements. Migrating the Update sets from one instance to another instance. Participated in Agile Sprints, handling user stories, bug fixes and enhancements. Used Access Control Lists (ACLs) to manage security and data access in ServiceNow. Created and scheduled reports as per customer requirements. Worked with Service Level Agreements (SLAs).
Education
B.Sc - Pydah Degree College
2018 - 2021 · Afghanistan
Certifications
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Skills (22)
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