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Mohammad Jaid Alam

Mohammad Jaid Alam

ServiceNow Engineer

Pune, India
80
Profile Score

About

IT Professional with 4.6 years of overall IT experience, including with 3+ years of hands-on experience in ITSM implementation as ServiceNow Developer, Service Catalog automation, and custom application development using App Engine. Skilled in server-side and client-side scripting, Glide APIs, GlideAjax, Script Include, Flow Designer, and ATF automation. Proven track record of designing scalable solutions, improving request fulfillment efficiency, and delivering business-aligned ServiceNow enhancements. Strong foundation in backend development and REST API with prior experience in Java.

Skills & Expertise (15)

JavaScript Advanced
7.5/10
4.6
Years Exp
Service Catalog Customization App Engine Core Java HTML CSS JSON MySql Postman Git Agile Scrum Windows Ubuntu

Work Experience

ServiceNow Developer

Emergys Sherpa Technologies Pvt Ltd

Oct 2023 - Apr 2024

The project primarily focused on implementing various ServiceNow modules and performing administration and development activities.

Java Developer

YagnaIQ Pvt Ltd

Oct 2021 - Oct 2023

Successfully designed and implemented Kubernetes-based deployment strategies for 35 microservices, ensuring smooth and scalable application delivery in a cloud-native environment. Create Rest API’s.

ServiceNow Developer

Emergys Sherpa Technologies Pvt Ltd

May 2025 - Present

As a ServiceNow Developer, I have been actively involved in enhancing the Service Catalog within the ServiceNow platform to streamline and automate request fulfilment processes, improving overall efficiency and user experience.

ServiceNow Developer

Emergys Sherpa Technologies Pvt Ltd

May 2024 - Apr 2025

Implemented and customized ServiceNow ITSM and Service Catalog solutions by configuring out‑ of‑ the‑ box modules and developing catalog items based on business requirements. The project aimed to enhance service request automation, improve user experience, and ensure secure role‑ based access across the platform.

Education

Bachelor of Engineering in Information Technology - Rajiv Gandhi Technical University

- · Afghanistan

Certifications

No certifications added yet

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Profile Score Breakdown

📷 Photo 10/10
📄 Resume 10/10
💼 Job Title 10/10
✍️ Bio 10/10
🛠️ Skills 20/20
🎓 Education 10/10
⏱️ Experience 5/15
💰 Rate 0/5
🏆 Certs 0/5
Verified 5/5
Total Score 80/100

Profile Overview

Member sinceApr 2026

Availability Details

Visa Status

Citizen

Relocation

Open to Relocation