About
ServiceNow Developer with 2 years of experience aiming to contribute to enterprise ITSM solutions through strong expertise in platform development and automation. Seeking a challenging role to deliver scalable solutions and grow within a dynamic organization.
Skills & Expertise (17)
Work Experience
Software Engineer
ServiceNow
May 2024 - Present
Developed and customized ITSM modules including Incident, Problem, Change, and Service Catalog. Created Service Catalog items and Record Producers for efficient request management. Implemented Client Scripts, UI Policies, Data Policies, Business Rules, and Script Includes. Worked on Import Sets, Transform Maps, and data migration activities. Managed users, groups, roles, and Access Control Lists (ACL). Created custom tables, fields, and modules based on business requirements. Developed and implemented automation using Flow Designer to streamline business processes. Configured Inbound Email Actions to automate handling of incoming email requests. Created and executed test cases for integration testing to ensure system reliability. Possess strong understanding of REST APIs, including table APIs and scripted REST APIs. Worked on enhancements and continuous improvements based on business requirements. Troubleshooted and resolved production issues and performed root cause analysis.
Education
B.Tech - Electrical and Electronics Engineering - Kakatiya University College of Engineering and Technology
2019 - 2023 · Afghanistan
Intermediate (MPC) - Sri Kakatiya Junior College
2017 - 2019 · Afghanistan
10th - Krishnaveni Talent High School
2016 - 2017 · Afghanistan
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Skills (17)
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