About
CSA-certified ServiceNow Developer experienced in delivering ITSM solutions and Service Catalog automation for enterprise environments. Skilled in platform development, BAU support, and process improvement. A dedicated and proactive professional committed to continuous learning and high-quality delivery.
Skills & Expertise (9)
Work Experience
ServiceNow Developer
Microland Limited
Oct 2024 - Present
Contributed to development and enhancement of the ServiceNow ITSM platform. Worked across Incident, Major Incident, Problem, Change, and Service Catalog modules. Configured workflows, business rules, SLAs, and notifications aligned with ITIL practices. Assisted in SCOM integration, gaining exposure to monitoring & alert integrations. Provided BAU (Business-As-Usual) support, troubleshooting issues, resolving defects, and ensuring platform stability. Supported change implementations and continuous platform improvements.
Engineering Trainee
Microland Limited
Aug 2024 - Sep 2024
Developed and deployed 90+ Service Catalog items to automate enterprise service requests. Built workflows, approvals, UI policies, and client scripts to improve request efficiency. Enhanced form usability with validation logic and dynamic field behavior.
Education
B.TECH Computer Science & Engineering in Blockchain Technology - SRM Institute of Science and Technology
2020 - 2024 · Afghanistan
Certifications
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Skills (9)
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