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Skills & Expertise (21)
Work Experience
Trust & Safety Analyst (Content Moderation Associate)
Accenture — Client: Google
Jun 2023 - Mar 2026
Served as Subject Matter Expert (SME) in senior leadership meetings, delivering actionable insights on policy gaps and emerging content risks, directly influencing platform safety strategy. Mentored and onboarded 15+ junior analysts and ramp agents on content moderation best practices and Google platform policies, reducing average time-to-productivity by ~30%. Reviewed and actioned 200+ user-generated content cases daily against Google community standards, maintaining 98%+ accuracy rate and consistently meeting SLA targets. Designed and delivered 10+ training sessions and doubt-resolution workshops for new cohorts, improving team readiness scores and cutting escalation rates by approximately 25%. Identified recurring content policy violations through trend analysis and operational metrics review, proposing targeted corrective workflows that improved team-wide compliance by ~20%. Reviewed and approved content proofs prior to production across multiple campaigns, ensuring 100% guideline adherence before release with zero major policy breaches. Collaborated with Product, Legal, and Operations teams to investigate and resolve platform-related issues, contributing to end-to-end service quality improvements across the programme. Recognised as SME by senior leadership within 2 years of joining, advising on policy refinement and operational improvement at a high-volume, Google-supported Trust & Safety operation.
Education
Bachelor of Commerce (B.Com) — Business & Commerce - Osmania University
- 2022 · Afghanistan
Certifications
Gemini in Google Slides
Google · 2024
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