About
ServiceNow Developer with experience in building and customizing solutions across ITSM modules, Scoped Applications, and Service Portal. Skilled in developing platform components in server-side and client-side scripting while following ITIL best practices. Experienced working in Agile environments and supporting deployments through Release Management process. Holds ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications.
Skills & Expertise (23)
Work Experience
Software Engineer Level 2
Hexaware Technologies
Aug 2023 - Present
Delivered ServiceNow solutions across ITSM modules, Service Portal, and custom/scoped applications to support business operations. Collaborated with cross-functional teams in an Agile environment, contributing to sprint planning, backlog grooming, and release cycles. Supported process automation and platform enhancements to improve service efficiency and user experience. Demonstrated strong problem-solving and active listening skills to understand business needs and implement effective ServiceNow solutions, thereby explaining solutions to stakeholders. Promoted team collaboration by coordinating with developers, testers, and stakeholders across project phases. Contributed to team mentoring and knowledge transfer, helping improve overall team capability on the ServiceNow platform. Participated in Agile delivery and release management, ensuring smooth deployments and adherence to change management processes. Experienced in documenting technical designs, unit tests, Application Documentation, system functionalities and Integration lists.
Education
Bachelor of Technology - BTech in Computer Science - Lendi Institute of Engineering and Technology (LIET)
2019 - 2023 · Afghanistan
Intermediate in MPC - Narayana Junior College
2017 - 2019 · Afghanistan
Schooling - 10th - Sri Gurudhattha English Medium School
2006 - 2017 · Afghanistan
Certifications
No certifications added yet
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Visa Status
Citizen
Relocation
Open to Relocation
Skills (23)
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