Tarunn Kummar

WFM Lead

New Delhi, 110043 9+ yrs exp 69 · Good

About

Expert WFM Planning and Scheduling, bringing 8 years of expertise in MNC. Effectively manages assignments and team members. Dedicated to self-development to provide expectation-exceeding service.

Skills & Expertise (4)

Microsoft Excel Advanced

8.5/10

Years Exp

Client Communication Advanced

8.0/10

Years Exp

Data Analytics Advanced

7.5/10

Years Exp

Microsoft PowerPoint Advanced

7.0/10

Years Exp

Work Experience

WFM Lead

Concentrix

Oct 2022 - Present

Performed regular audits of existing scheduling processes and procedures to identify areas for improvement. Created and updated different documents, reports and spreadsheets with software such as EWFM/Alvaria Workforce. Handled all schedule-related requests, including PTO, shift swaps and overtime. Created reports on daily, weekly and monthly basis regarding employee attendance, payroll information. Provided guidance on the use of WFM software applications such as IEX or EWFM/Alvaria Workforce. Resolved complex issues related to employee scheduling conflicts or absences. Conducted training session for users on proper usage of WFM tools and systems. Facilitated communication between different departments regarding workforce needs and changes. Identified opportunities for automation within the organization's WFM process.

BOA (Benefit of Administrator)

Wipro

Oct 2016 - Sep 2022

Handling Queries and service requests of the Employees and meeting the SLA. Responsible for training the newly hired employees in the client. Analysis the data as per the requirement and eligibility of the client. Work on Daily Dashboard report to maintain the Quality. Responsible for Creating SOPs to improve the process and processing as per SOP. Quality checking the notices sent to the employees related to the benefits and coverage. Ensuring the completion of all the H&W related queries and notify to onshore through email. Work in COBRA offers employees who are getting the PCS. Check DBP is properly work on the account of every employee. Coordinate with Client team to understand the requirements and handling the workflows created by Customer Service.