About
ServiceNow Developer with 2+ years of hands-on experience at Tech Mahindra on the Marvell Semiconductors account. Specializes in ITSM customization, Service Catalog development, scripting (Business Rules, Client Scripts, GlideAjax), Flow Designer automation, and SLA configuration. Holds three ServiceNow certifications (CSA, CAD, ITSM IS) and has delivered 30+ catalog items with measurable automation impact.
Skills & Expertise (24)
Work Experience
ServiceNow Developer
Tech Mahindra Ltd
Feb 2024 - Present
Designed and deployed 30+ Service Catalog items, Order Guides, and Record Producers, streamlining end-user request workflows across IT and business teams. Built and automated manual provisioning and approval processes using Flow Designer, eliminating repetitive manual steps and reducing processing time significantly. Developed server-side Business Rules and Script Includes using GlideRecord and GlideAjax for asynchronous client-server communication, improving form responsiveness and data accuracy. Authored Client Scripts and UI Policies to dynamically control form behavior, enforce field validation, and enhance user experience across ITSM modules. Configured SLAs on contract_sla and task_sla tables with retroactive start, pause, and resume conditions for Incident and Change management. Managed Update Sets across Dev, Test, and Production instances — resolved skipped records, collisions, and dependency conflicts during deployments. Created Email Notifications, Mail Scripts, and Event-based triggers to automate stakeholder communication for Incident, Change, and Service Request workflows. Configured ACLs for role-based access control, securing records and operations across tables in line with client security policies. Set up Scheduled Jobs (daily/weekly/monthly) to automate data maintenance and reporting tasks. Configured Users, Roles, Groups, and LDAP integration; performed MID Server setup and Discovery troubleshooting for CMDB accuracy. Worked with Import Sets and Transform Maps to migrate and cleanse external data into ServiceNow.
Education
B.Tech – Computer Science & Engineering - Madanapalle Institute of Technology and Science
- · Afghanistan
Intermediate (MPC) - Sri Vaishnavi Abhyaas Junior College, Guntur
- · Afghanistan
SSC - Sri Chaitanya Techno High School, Anantapur
- · Afghanistan
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Skills (24)
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