About
IT professional with 3+ years of ServiceNow Developer/Admin experience ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service-Now), Extensive experience in ServiceNow development and Implementation.
Skills & Expertise (23)
Work Experience
ServiceNow Developer
Unisys
Mar 2022 - Sep 2024
Involved in creating Reports, workflows, and data imports for Incident, Problem, Service Request, and Change ServiceNow modules. Upgraded from Tokio to Utah version. Configure and customize Incident Management and Problem Management applications to meet Business Requirements.
ServiceNow Developer
Optum Global Solutions
Dec 2024 - Present
Support team to provide transparency on sprint progress through JIRA Dashboard. Maintained and administered the implemented instance of ServiceNow modules including: Incident, Change, Problem, and Service Catalog. Handles incident resolution for ServiceNow instances and tenants including troubleshooting and patching.
Education
BSc - St. Josephs Degree College
- 2019 · Afghanistan
MBA in HR and Finance - Sri Sai MBA College
- 2022 · Afghanistan
Certifications
No certifications added yet
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Skills (23)
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