Ajay Londhe

Customer Relationship Executive

Chhatrapati Sambhajinagar 2+ yrs exp 80 · Excellent

About

Customer Relationship Executive with experience in customer service, telecalling, order processing, and client relationship management. Skilled in handling customer inquiries, resolving issues, coordinating with teams, and ensuring customer satisfaction. Strong communication skills with the ability to build positive customer relationships and support business growth.

Skills & Expertise (10)

Customer Relationship Advanced

8.0/10

Years Exp

Customer handling Advanced

8.0/10

Years Exp

Client Satisfaction Advanced

8.0/10

Years Exp

Customer Experience Advanced

8.0/10

Years Exp

Customer Management Advanced

8.0/10

Years Exp

Customer Care Advanced

8.0/10

Years Exp

Customer Service Advanced

8.0/10

Years Exp

Solving Queries Advanced

8.0/10

Years Exp

Customer Engagement Advanced

8.0/10

Years Exp

Customer Retention Advanced

8.0/10

Years Exp

Work Experience

Customer Relationship Executive

Asp Tubes

May 2024 - Present

Handled customer inquiries through calls, WhatsApp and professional responses. Managed end-to-end order processing, including order booking, confirmation, and follow-up with customers. Prepared and shared quotations as per customer requirements and company pricing policies. Coordinated with sales, production, dispatch, and logistics teams to ensure timely order fulfillment. Maintained regular communication with customers regarding order status, delivery schedules, and product availability. Resolved customer complaints and queries efficiently to ensure high levels of customer satisfaction. Built and maintained strong relationships with existing customers, contributing to customer retention and repeat business. Updated customer records, order details, and communication logs accurately in company systems. Followed up on pending inquiries, quotations, and orders to support business growth and sales objectives.