About
Data-driven Business Operations professional with 3+ years of experience analyzing operational performance, building data reports, and improving business processes. Skilled in data analysis, KPI tracking, and reporting automation using Advanced Microsoft Excel. Experienced in translating operational data into actionable insights to support decision-making, improve service delivery, and enhance operational efficiency. Proven ability to collaborate with cross-functional teams, manage stakeholders, and implement process improvements that drive measurable results.
Skills & Expertise (17)
Work Experience
Associate Lead
GreyCampus Edutech Private Limited
Sep 2022 - Dec 2025
Led operational reporting and performance tracking for a 17-member customer support team, ensuring SLA adherence and operational efficiency. Analyzed service performance data to identify operational bottlenecks and recommend improvements to leadership. Reduced ticket resolution time by 20% by analyzing workflow inefficiencies and implementing structured process improvements. Automated monthly operational reports using Advanced Excel, improving reporting accuracy and reducing manual effort by 30%. Monitored KPIs and performance metrics to support management decision-making and improve service delivery outcomes. Conducted performance reviews and one-on-one coaching sessions based on data insights and performance reports. Collaborated with cross-functional teams to resolve complex customer issues and improve service processes.
Station Executive
Amazon
Present - Present
Handled day-to-day operations at a fast-paced delivery station, ensuring smooth last-mile delivery. Enhanced customer experience through proactive issue resolution and client engagement.
Education
Bachelor’s Degree - Malla Reddy Institute of Engineering & Technology
- 2020 · Afghanistan
