Meenakshi Adiandra
Junior Support Engineer (Tier 1)
About
Quick learner with organizational skills currently pursuing MCA from IGNOU. Experienced in manual and automation testing, with a strong understanding of SDLC and QA methodologies.
Skills & Expertise (30)
Work Experience
Junior Support Engineer (Tier 1)
Diya Systems
Feb-2021 - Jun-2022
Handled technical queries and provided Tier-1 support to end-users. Delivered high-quality customer service, improving satisfaction and resolution time. Trained and onboarded new support engineers. Documented recurring issues and collaborated with senior teams for permanent fixes.
Education
Master in Computer Applications
2021 - 2025 · India
Bachelor in Computer Applications
2017 - 2020 · India
Certifications
Programming Tools, SQL MySQL Database Certification
Udemy · 2021
Certification in programming tools and SQL MySQL database.
Agile Mindset Certification
Udemy · 2021
Certification in understanding and implementing Agile methodologies.
