About
Operations and data analysis professional with 4+ years of experience across financial services. Experienced in SQL-based data analysis, KPI monitoring, workflow management, operational reporting, data validation, trend analysis, and process improvement. Skilled in SQL, Excel, Metabase, API-tools, Power BI, and Google Sheets, with experience translating operational data into insights that support business decisions and process.
Skills & Expertise (14)
Work Experience
Customer Experience
SIPse (JarFin Retail Pvt Ltd.)
Jun 2026 - Present
Supporting a 0-to-1 fintech product by streamlining customer and operational workflows live. Used SQL, Excel & Google Sheets to analyze pending, ageing, and escalated cases and report status to stakeholders for faster resolution. Reported data-backed recurring issues to Product, Engineering, Finance & Legal teams through weekly/monthly reviews, supporting workflow and process improvements. Performed ID verification and reported continuous withdrawal to retain users through daily/weekly/monthly reporting.
Mutual Fund Specialist
PhonePe
Jun 2024 - Nov 2025
Analyzed 100โ120 daily mutual fund cases using SQL, Excel/Google Sheets, and Power BI, extracting, cleaning, transforming, and validating data to identify trends, anomalies, and process gaps. Improved resolution turnaround time by 20% through workflow automation and data validation. Reported mutual fund transactions through the BSE StAR MF portal to ensure timely order processing and prevent delays. Collaborated with Product & Engineering on transaction issues and process improvements. Built WBR/MBR reports to track KPI movements, performance trends, and operational insights.
Senior Executive
Groww
Nov 2021 - Jun 2024
Investigated system and customer issues using SQL and database metadata. Analyzed operational data to identify trends and process gaps. Performed data validation using Swagger to verify transaction accuracy. Processed and monitored mutual fund transactions through the BSE StAR MF portal, ensuring accurate order submission and timely processing. Coordinated with Product, Engineering, AMCs, RTAs, and BSE on issue resolution.
Education
BBA (Finance) - The Oxford College of Business Management
- 2021 ยท Afghanistan
Certifications
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Skills (14)
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