Monica devi devi

Customer Service Executive

Bengaluru, Tamil Nadu 1+ yrs exp 84 · Excellent

About

Customer service executive specializing in banking operations at Tamilnad Mercantile Bank. Enhances customer satisfaction through effective problem-solving and strict adherence to KYC regulations. Proficient in core banking software and experienced in data analysis using Python, ensuring accurate financial reporting and operational efficiency.

Skills & Expertise (18)

Customer Service Intermediate

7.5/10

Years Exp

Problem Solving Intermediate

7.0/10

Years Exp

MS Office Intermediate

7.0/10

Years Exp

Team Collaboration Intermediate

7.0/10

Years Exp

Banking Domain Expertise Intermediate

6.5/10

Years Exp

Account Management Intermediate

6.0/10

Years Exp

Report Generation Intermediate

6.0/10

Years Exp

SQL Database Management Intermediate

5.5/10

Years Exp

Tableau Intermediate

5.5/10

Years Exp

Power BI Intermediate

5.5/10

Years Exp

Python Programming Intermediate

5.5/10

Years Exp

Pandas Intermediate

5.0/10

Years Exp

NumPy Intermediate

5.0/10

Years Exp

Matplotlib Intermediate

5.0/10

Years Exp

Seaborn Intermediate

5.0/10

Years Exp

Statistical Modeling Intermediate

5.0/10

Years Exp

NEFT RTGS

Work Experience

Customer Service Executive (Clerk Operations & Cashier)

Tamilnad Mercantile Bank (TMB)

Jun 2024 - May 2026

Managed daily counter operations, including cash transactions, deposits, withdrawals, and account openings. Resolved customer queries and grievances, contributing to high satisfaction and first-contact resolution. Executed end-of-day cash balancing and vault operations, ensuring accurate financial reporting. Processed NEFT, RTGS, and IMPS transactions while maintaining accurate records in the core banking system. Assisted with KYC documentation and account maintenance to ensure compliance with RBI guidelines. Collaborated with the branch team to cross-sell banking products, enhancing customer engagement and service offerings. Acquired expertise in core banking software to support daily transactions. Completed daily duties accurately and efficiently.