Monizha R
Associate IT Consultant (Analyst Identity & Access Management)
About
Detail-oriented IT Analyst with 1 year of experience in Active Directory account management, ITSM processes, and client support. Skilled in creating and managing user accounts, handling mail services, and working with enterprise platforms including ServiceNow, SAP S/4 HANA, Citrix, and Tidal. Strong foundation in ITIL practices with proven ability to deliver efficient, secure, and timely support for global clients.
Skills & Expertise (5)
Work Experience
Associate IT Consultant (Analyst Identity & Access Management)
ITC Infotech India Limited
01-2025 - Present
Created and managed user accounts in Active Directory (AD) for clients, ensuring proper access and compliance. Handled mail account configuration and maintenance for end-users. Worked with ServiceNow for ticketing, incident, and request management following ITIL processes. Assisted in SAP S/4 HANA account creation and user role assignment. Supported Citrix and Tidal account management and troubleshooting. Collaborated with cross-functional teams to ensure timely resolution of client issues.
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Skills (5)
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