About
ServiceNow Developer with 3.9+ years of experience in ServiceNow development and administration. Hands-on expertise in ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management. Proficient in Client-side and Server-side scripting – Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions. Skilled in designing and automating workflows using Flow Designer and Workflow Editor. Experience in building and managing Service Catalogs, Record Producers, and Order Guides. Knowledge of REST API integrations, Import Sets, Transform Maps, and data migration. Experienced in Agile methodologies with active participation in Scrum ceremonies, including sprint planning, daily stand-ups, and retrospectives. Strong understanding of ITIL processes and ServiceNow best practices. Proficient in ServiceNow JavaScript development with expertise in scripting, integrations, and platform customization.
Skills & Expertise (23)
Work Experience
ServiceNow Developer
Tata Consultancy Services
May 2022 - Present
Managed and worked with multiple teams on developing applications for their process automation. Designed and implemented REST and SOAP integrations between ServiceNow and external enterprise systems. Developed and maintained Scripted REST APIs to support secure inbound and outbound data exchanges. Configured Import Sets and Transform Maps to validate, transform, and normalize incoming data. Utilized MID Server to enable secure on-premise and internal system integrations. Implemented and managed authentication mechanisms, including Basic Authentication, OAuth 2.0, and API keys. Created, Developed and implemented HR cases for automated HR processes, such as employee on boarding and off boarding. Designed and customized ServiceNow Interaction Management to support user interactions (chat, email, phone) within Agent Workspace. Configured Interaction to Incident conversion, ensuring seamless and accurate ticket creation. Hands-on experience in ServiceNow JavaScript development for building scripts, business rules, and client-side/server-side logic.
ServiceNow Developer
MetLife
May 2022 - Sep 2024
Created dynamic Catalog Items, Record Producers, and Order Guides with multi-level approvals using Flow Designer. Customized forms and modules using UI Policies, Client Scripts, and Script Includes for optimized user experience. Implemented role-based access using ACLs, User Criteria, and custom roles. Built scheduled notifications for SLA breaches and pending approvals. Maintained update sets, migrated customizations across environments, and supported version upgrades. Experienced in ServiceNow JavaScript development with a focus on automation, customization, and performance optimization.
Education
Master of Science (M. Sc) in Mathematics - Andhra University
2019 - 2021 · Afghanistan
Bachelor of Science (B. Sc) in Computers - Sri Gowthami Degree College
2015 - 2018 · Afghanistan
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Skills (23)
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