About
Analytical and detail-oriented professional with hands-on experience in technical support, incident management, and system diagnostics, now pursuing a career as a SOC Analyst. Skilled in IBM QRadar SIEM for log correlation and offense analysis, and CrowdStrike Falcon EDR for endpoint threat monitoring. Strong foundation in incident triage, escalation handling, and security event analysis, with a passion for identifying and mitigating cyber threats through proactive monitoring and investigation.
Skills & Expertise (8)
Work Experience
Associate Technical Support
Tech Mahindra
04-2025 - Present
Delivered 95%+ client satisfaction through clear communication and timely issue resolution. Resolved Level 1 & 2 issues, improving efficiency by 30% using structured troubleshooting. Managed the incident lifecycle with 98% accuracy in documentation and tracking. Ensured 100% SLA adherence through professional escalation and coordination. Used remote diagnostics for troubleshooting and patching, reducing repeat issues by 20%.
Education
Bachelors in Electronics and Telecommunication Engineering
2021 - 2024 · India
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Availability Details
Current Company
Tech Mahindra Ltd
Visa Status
No Visa
Relocation
Open to Relocation
