About
ServiceNow professional with 3 years of hands-on experience designing and implementing enterprise solutions across IT Service Management (ITSM) and Field Service Management (FSM). Strong expertise in Domain Separation, platform scripting, and building scalable Service Catalog and workflow-driven solutions. Proficient in developing and customizing Business Rules, Script Includes, Client Scripts, and Flow Designer automations. Skilled at translating business requirements into high-quality technical solutions while ensuring platform performance, governance, and maintainability.
Skills & Expertise (16)
Work Experience
Platform Developer
Kaptius India Pvt Ltd
Jul 2023 - Mar 2025
Built and enhanced Service Catalog items with dynamic forms, validations, and automation logic. Developed and maintained Flow Designer workflows. Implemented Domain Separation strategies for multi-tenant environments. Customized ITSM modules including Incident, Problem, Change, and Request Management. Improved system efficiency through optimized scripting and configuration design. Acted as the Team SPOC to implement Domain Separation for the ITSM Modules. Implemented Standard Field Service Management. Implemented Tour Guides on the Employee Center Portal. Created a Custom Application for the clients. Created custom UI Buttons and Actions for the CSM Workspace for the incidents, problems and change to achieve the same functionality as the Service Operations Workspace.
Associate Platform Developer
Kaptius India Pvt Ltd
Jan 2023 - Jun 2023
Assisted Lead developers and Consultants to implement ITSM Module. Worked on Knowledge Module to implement Knowledge Base and publish Knowledge Articles. Created documentation for the development and wrote test scripts for the UAT. Created User guides for the user’s easy transition into the Service Now platform.
Associate Technical Consultant
Kaptius India Pvt Ltd
Apr 2025 - Jan 2026
Acted as the team SPOC to design and implement Field Service Management Pro. Implemented Service Bridge across Domain separated Service Now Instance. Took the lead in the UAT phase of FSM implementation to ensure no defects were found by the client’s testing and assisted the client to resolve any issue and doubts that were raised during the testing.
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Skills (16)
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