About
Production Support professional with strong experience in banking applications, incident management, root cause analysis, and release support. Hands-on expertise in Java-based enterprise systems, automation testing, and stakeholder coordination. Proven ability to handle critical production issues and ensure system stability in high-availability environments.
Skills & Expertise (21)
Work Experience
Consultant – Production & Product Support
Freelance
Jan 2018 - Jan 2025
Provided L2/L3 production support for enterprise and mid-scale applications. Performed incident triage, defect analysis, and issue resolution across environments. Supported releases, regression cycles, and UAT signoffs. Executed automation and functional testing to improve application stability. Coordinated with business users, developers, and startup stakeholders.
Software Engineer
Virtusa Polaris
Jan 2013 - Jan 2017
Supported global corporate banking platform handling reports and inquiries. Involved in development, testing, production releases, and migration activities. Handled critical production issues and partner system coordination. Recognized for strong ownership and client-focused delivery.
Education
B.E Computer Science & Engineering - Anna University
- · Afghanistan
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Availability Details
Visa Status
Citizen
Relocation
Depends on Offer
